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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Serge bouopda

October 20, 2026

5 out of 5 rating by Serge bouopda
"Jasmine provided excellent service. She was professional, friendly, and very helpful throughout the process. She explained everything clearly, answered my questions patiently, and made it easy for me to get the information and quote I needed. I really appreciated her availability and customer service. Thank you, Jasmine!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Milena Bu’s team. "
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Adbel Benavidez

October 20, 2026

5 out of 5 rating by Adbel Benavidez
"Tuve una excelente experiencia con Nicole Penate. Fue muy amable, profesional y atenta en todo momento. Me brindó un servicio excelente, respondió mis preguntas y me ayudó con mucha paciencia. Estoy muy agradecido por su atención. ¡La recomiendo al 100%!"
We responded:
"Thank you for the 5-star review, Adbel! Here on State Farm Agent Milena Bu’s Team, we are proud to serve our community and appreciate your recognition. "
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Zara Aguilar

October 19, 2026

5 out of 5 rating by Zara Aguilar
"Súper recomendado state farm, excelente aseguradora, tienen atención muy rápida …
Quiero agradecer especialmente a Nicole por su atención y profesionalismo al ayudarme con mi seguro de auto , se tomó el tiempo para explicarme mis opciones y logró solucionar mi situación de manera satisfactoria.

Aprecio mucho su paciencia, dedicación y disposición para ayudarme a encontrar la mejor solución. Es muy valioso contar con una agente que realmente se preocupa por sus clientes y se asegura de que todo quede claro y resuelto.

¡Muchas gracias, Nicole, por tu excelente servicio y por toda tu ayuda! Sin duda, tu atención hizo una gran diferencia en mi experiencia. ¡Te recomiendo al 100%! 🙌🚗"
We responded:
"Thank you so much for the 5-star rating, Zara! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Milena Bu "
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Elizabeth Johnson

October 16, 2026

5 out of 5 rating by Elizabeth Johnson
"Christina in Virginia was so helpful and did a good job"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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iglesia del nazareno Casa Sobre la Roca

October 16, 2026

5 out of 5 rating by iglesia del nazareno Casa Sobre la Roca
"Gracias por su atención, Nicole hizo un trabajo excelente"
We responded:
"iglesia, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Milena Bu and Team "
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Elmalik Adam

October 15, 2026

5 out of 5 rating by Elmalik Adam
"Sergio is very helpful and doing great job"
We responded:
"Wow, thank you for the 5-star review, Elmalik! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Yardaan Lewis

October 13, 2026

5 out of 5 rating by Yardaan Lewis
"Sergio Trujillo was so helpful and I I prefer anybody to come get advice or help from him made it real easy for me pops today"
We responded:
"Yardaan, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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yaraina B.

October 13, 2026

5 out of 5 rating by yaraina B.
"Nicole was great and helped so much with so much patience !"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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maite todd

October 12, 2026

5 out of 5 rating by maite todd
"I’ve had State Farm for going on four years, recently I have purchased a 2023 Honda Civic and I’ve done my quote with nicole at this location. She has by far been one of the most informative Regarding discounts and letting me know about the insurance policy coverage, Overall glad we’ve met."
We responded:
"Thank you for the amazing review! Our Alexandria insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Milena Bu, your State Farm Agent "
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Alan Mathena

October 9, 2026

5 out of 5 rating by Alan Mathena
"The service I received was great as we always receive. The new Account Specialist, Jazmine had recently transferred to our State Farm agent's office and knew exactly what to do. Everything was taken care of in this one call. Thanks for your assistance and support Jazmine!!! We very much appreciate it!!!"
We responded:
"Alan, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Alexandria. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Milena Bu and Team "
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Katty Elvira Cáceres Ayllón

October 9, 2026

5 out of 5 rating by Katty Elvira Cáceres Ayllón
"La atención y orientación fue muy buena. Muchas gracias."
We responded:
"Thank you for the 5-star review, Katty! We’re proud to serve the Alexandria community and truly appreciate your support. "
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Imad Samha

October 9, 2026

5 out of 5 rating by Imad Samha
"I had an outstanding experience working with Jazmine Rodriguez at Milena Bu - State Farm Agency! I reached out to get information on adding my kids and an additional car to my policy while trying to find the best possible price. Jazmine went above and beyond—she took the time to explain every detail, walked me through discount opportunities like the Steer Clear program, and made the entire process seamless and easy to understand. To top it off, she also set me up with renters insurance coverage at an incredible rate. Her patience, professionalism, and genuine dedication to helping clients save money made a huge difference. I highly recommend reaching out to Jazmine for any insurance needs!"
We responded:
"Thank you so much for your wonderful feedback of us here at Milena Bu’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Milena Bu’s Insurance Team "
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Dolores

October 8, 2026

1 out of 5 rating by Dolores
"I reached out to this company multiple times by phone and left detailed voicemails explaining what I needed. Not a single call was returned. This office does not care about their customers. The one time I spoke with the agent she was very rude and very condescending."
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Kevin Kelly

October 5, 2026

5 out of 5 rating by Kevin Kelly
"This review is long overdue. I've been with State Farm - this office, since 1985 (41 yrs). Jessica the office manager and I go back over 21 yrs. They have covered all the cars we've ever had over the years, and several homes, plus all the life changes. I can't say enough about the service and attention. All I have to do is call and they treat me like I'm their only client.

What stands out most is their continuity and the trust they've earned over 4 decades. It's rare to find an insurance office that's been so solid for that long and continues to care for you the right way.

I highly recommend anyone looking for a dependable, long-term insurance service to call Milena Bu's office. She has a wonderful team that's always ready to help."
We responded:
"Mr. Kelly, we have always enjoyed working with you. Your kindness and loyalty make our job so easy. We appreciate the kind words. "
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Isela Hernandez

October 5, 2026

5 out of 5 rating by Isela Hernandez
"Very excellent service from Sergio, very friendly!"
We responded:
"Thanks so much for the amazing review, Isela! We really appreciate your support here in Alexandria. Just reach out anytime if you need us - we’re here for you. "
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Abdulla Duary

October 1, 2026

5 out of 5 rating by Abdulla Duary
"I’ve been with them for half a decade. Great service, quick quotes, friendly staff, and very reasonable pricing. Everything is always explained clearly. I’ve had a great experience and don’t see myself switching anytime soon."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Gemma SP

September 23, 2026

5 out of 5 rating by Gemma SP
"We have used State Farm for ages, and this location has always been wonderful. Sergio kindly helped us add a new vehicle to our plan today! He was able to see us quickly, and he got us a great price for our coverage."
We responded:
"Gemma, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Alexandria insurance team is always here and happy to help. "
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Emmanuel Tackie

September 17, 2026

5 out of 5 rating by Emmanuel Tackie
"Sergio was very helpful highly recommend"
We responded:
"Emmanuel, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Alexandria insurance team! - Your State Farm Agent, Milena Bu "
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Tayeb Obaydi

September 16, 2026

5 out of 5 rating by Tayeb Obaydi
"Sergio helped me find affordable auto insurance highly recommended"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Amir Taheri

September 15, 2026

5 out of 5 rating by Amir Taheri
"Sergio was really helpful to help me find an affordable auto insurance policy. Highly recommended!"
We responded:
"Amir, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Alexandria insurance team is always here and happy to help. "
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Maria Pahigiannis

September 15, 2026

5 out of 5 rating by Maria Pahigiannis
"Chris was super responsive and delivered competitive quotes very quickly! My closing date also changed in the middle of the process, and she put me at ease that the insurance component would be ready when settlement was ready to move forward. Thank you."
We responded:
"Thank you for the 5-star review, Maria! We’re proud to serve the Alexandria community and truly appreciate your support. "
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Kayi Gnamey

September 14, 2026

5 out of 5 rating by Kayi Gnamey
"sergio helped me get my divident payment he was very helpful highly recommended"
We responded:
"Thanks so much for the amazing review, Kayi! We really appreciate your support here in Alexandria. Just reach out anytime if you need us - we’re here for you. "
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Dena Smith-Nufio

September 10, 2026

5 out of 5 rating by Dena Smith-Nufio
"So appreciate the great service from this team! Always friendly and quick to help with whatever we need!"
We responded:
"Dena, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Milena Bu and Team "
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Ali Khattak

September 9, 2026

5 out of 5 rating by Ali Khattak
"Sergio help me with my payments and explained my coverages I highly recommend getting your insurance with State Farm."
We responded:
"Hi Ali, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Milena Bu’s team.  Please reach out to us if any questions come up!  - Milena Bu’s Insurance Team "
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Ever Banegas

September 8, 2026

5 out of 5 rating by Ever Banegas
"Sergio was really helpful and set up my drive safe and safe highly recommend"
We responded:
"Thanks so much for the fantastic rating, Ever! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "